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Privacy Policy
Last Updated: March 2026
At Elamastro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our astrology consultation services.
1. Information We Collect
When you use our services, we may collect the following information:
- Personal Information: Name, email address, phone number
- Birth Details: Date of birth, time of birth, place of birth (required for astrological analysis)
- Payment Information: Transaction details processed securely through Razorpay (India) or Stripe (International)
- Communication Records: Emails, messages, and consultation notes
- Technical Information: IP address, browser type, device information (for website functionality)
2. How We Use Your Information
We use the collected information to:
- Provide professional Vedic astrology consultation services
- Process payments and send receipts
- Schedule appointments via Calendly
- Send consultation reports and follow-up communications
- Respond to your questions and provide customer support
- Improve our services and user experience
- Send occasional updates and newsletters (only with your consent)
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Your Consent: When you explicitly agree to share information
- Service Providers: Third-party services that help us operate our business:
- Razorpay/Stripe (payment processing)
- Calendly (appointment scheduling)
- FormSubmit (contact form submissions)
- Email service providers
- Legal Requirements: When required by law, court order, or to protect our rights and safety
4. Data Security
We implement appropriate security measures to protect your personal information:
- All payment data is processed securely through PCI-compliant payment gateways (Razorpay/Stripe)
- We use SSL encryption to protect data transmission
- Consultation details are stored securely and kept strictly confidential
- Access to personal data is limited to authorized personnel only
Important: However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Enhance your browsing experience
- Remember your preferences
- Analyze website traffic and usage patterns
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent for data processing
To exercise any of these rights, please contact us at guruji@elamastro.com
7. Third-Party Services
Our website may contain links to third-party services (payment processors, scheduling tools). We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Consultation records may be retained for up to 7 years for professional and legal purposes.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification for material changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Your Privacy Matters: We are committed to maintaining the confidentiality and security of your personal information. All consultation details are kept strictly confidential and handled with the utmost professional care.
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